Frequently Asked Questions (FAQ)
Welcome to the Lumivori FAQ page.
Here you can find answers to common questions about our products, orders, shipping, returns, payments, and customer support.
If you have any additional questions, please contact our customer service team.
About Lumivori
1. What is Lumivori?
Lumivori is a home décor brand focused on providing thoughtfully selected products designed to enhance everyday living spaces.
Our collection includes decorative home items such as vases and other interior décor pieces designed to bring style, warmth, and personality into your home.
2. Who operates Lumivori?
Lumivori is operated by:
Huizhou Yufan Network Technology Co., Ltd.
Company Address:
49 Hengjin Street,
Sha Tin District, Hong Kong
Email:
Phone:
+86 19977665865
Customer Support Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
Products
3. What type of products does Lumivori sell?
Lumivori specializes in home décor products, including decorative vases and lifestyle items designed to complement different interior styles.
4. Are Lumivori products suitable for different home styles?
Yes.
Our products are selected to complement a variety of interior styles, including modern, minimalist, classic, and contemporary spaces.
5. Are product colors exactly the same as shown online?
We make every effort to display product images accurately.
However, colors may appear slightly different depending on:
- Screen settings
- Lighting conditions
- Device display differences
Minor variations may occur.
Orders
6. How do I place an order?
To place an order:
- Select your preferred product.
- Add the item to your shopping cart.
- Proceed to checkout.
- Enter your shipping and payment information.
- Confirm your order.
After your order is submitted, you will receive an order confirmation email.
7. Can I change or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible.
Once an order has entered processing or shipment preparation, changes or cancellations may no longer be possible.
If cancellation is unavailable, you may request a return after receiving your order according to our Return & Refund Policy.
8. How can I check my order status?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You can use the tracking details provided to monitor your delivery progress.
Shipping
9. Where does Lumivori ship?
Lumivori currently provides shipping services for customers in the United States.
10. How long does order processing take?
Order processing typically takes:
1-3 business days
Processing includes:
- Order verification
- Product preparation
- Packaging
- Shipment arrangement
11. What shipping options are available?
Lumivori provides the following shipping options:
Standard Shipping
Fee:
$2.99
Available for orders:
$1.00 - $38.99
Estimated delivery:
7-15 business days
Free Standard Shipping
Available for orders:
$39.00 and above
Fee:
Free
Estimated delivery:
7-15 business days
Express Shipping
Fee:
$5.99
Available for orders:
$0.00 - $48.99
Estimated delivery:
3-8 business days
Free Express Shipping
Available for orders:
$49.00 and above
Fee:
Free
Estimated delivery:
3-8 business days
12. Why is my tracking information not updating?
Tracking information may take some time to update after your package has been shipped.
If your tracking status has not changed for an extended period, please contact our customer support team.
Returns & Refunds
13. What is Lumivori’s return period?
Lumivori provides a:
180-day return period starting from the date you receive your order.
Return requests must be submitted within 180 days after delivery.
14. How do I request a return?
To request a return, please contact:
Please provide:
- Order number
- Customer name
- Reason for return
- Photos or videos if the item is damaged
Please wait for return approval before sending any product back.
15. Can I return a product if I change my mind?
Yes.
Customers may request a return within the 180-day return period if the product meets the return requirements.
Items should:
- Be in acceptable condition
- Include original packaging whenever possible
- Not have damage caused after delivery
16. What if my product arrives damaged?
If your product arrives damaged, please contact us and provide:
- Order number
- Photos of the damaged product
- Photos of the packaging
Our team will review your request and provide an appropriate solution.
17. How long does a refund take?
Once your return has been received and approved:
- Refunds will be issued to the original payment method.
- Please allow 5-10 business days for the refund to appear.
Actual timing may vary depending on your payment provider.
Payments
18. What payment methods does Lumivori accept?
Available payment methods will be displayed during checkout.
All payments are processed through secure payment providers.
19. Is my payment information secure?
Yes.
Lumivori uses secure payment processing services.
We do not directly store complete payment card information.
Customer Support
20. How can I contact Lumivori?
You can contact our customer support team through:
Email:
Phone:
+86 19977665865
Customer Support Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
21. Where can I find Lumivori policies?
You can view our store policies here:
- Privacy Notice
- Shipping Policy
- Return & Refund Policy
- Terms of Service