Last Updated: September 20, 2026
Thank you for choosing Lumivori.
At Lumivori, we are committed to providing a reliable and convenient shipping experience for every customer. This Shipping Policy explains our shipping methods, processing times, delivery estimates, and related information for orders placed through:
Company Information
Lumivori is operated by Huizhou Yufan Network Technology Co., Ltd.
Company Address:
49 Hengjin Street,
Sha Tin District, Hong Kong
Email:
Phone:
+86 19977665865
Customer Support Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
1. Order Processing Time
All orders placed through Lumivori are carefully prepared before shipment.
Order processing typically takes:
1-3 business days
During processing, we:
- Verify order information
- Prepare your products
- Complete packaging
- Arrange shipment
Please note that processing time is separate from shipping transit time.
Orders placed on weekends or public holidays will begin processing on the next business day.
2. Shipping Methods & Rates
Lumivori currently provides shipping options for customers in the United States.
Shipping costs are calculated according to your order value.
Standard Shipping
Shipping Fee: $2.99
Available for orders:
$1.00 - $38.99
Estimated delivery time:
7-15 business days
Free Standard Shipping
Shipping Fee: Free
Available for orders:
$39.00 and above
Estimated delivery time:
7-15 business days
Express Shipping
Shipping Fee: $5.99
Available for orders:
$0.00 - $48.99
Estimated delivery time:
3-8 business days
Free Express Shipping
Shipping Fee: Free
Available for orders:
$49.00 and above
Estimated delivery time:
3-8 business days
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow time for tracking information to become active after shipment.
You can use the tracking number provided to monitor your order status.
4. Delivery Time Information
Delivery estimates begin after your order has been processed and shipped.
Estimated delivery times may vary depending on:
- Shipping carrier conditions
- Weather conditions
- Holidays
- Customs procedures
- Unexpected transportation delays
While Lumivori works to ensure timely delivery, we cannot guarantee exact delivery dates.
5. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information during checkout.
Please carefully check:
- Full name
- Shipping address
- Apartment or unit number
- Contact information
If you notice incorrect information, please contact us as soon as possible.
Once an order has been shipped, we may not be able to update the shipping address.
6. Lost, Delayed, or Damaged Packages
If your package:
- Has not arrived within the expected delivery period
- Shows unusual tracking information
- Arrives damaged
please contact Lumivori Customer Support.
Please provide:
- Order number
- Tracking number
- Description of the issue
- Photos of damaged packaging or products (if applicable)
Our team will review your request and provide assistance.
7. Damaged Home Décor Products
Some Lumivori products, including vases and decorative items, may require additional care during transportation.
If your product arrives damaged, please contact us with:
- Order information
- Photos of the package
- Photos of the damaged product
We will review the situation and provide an appropriate solution.
8. Incorrect or Returned Packages
If a package cannot be delivered due to incorrect shipping information provided by the customer, additional shipping costs may apply for reshipment.
Please ensure your shipping details are accurate before completing checkout.